raestimo strives to produce ESG ratings that are transparent, traceable, and based on consistent methodological standards. If stakeholders believe that there are errors or irregularities in an ESG rating, the rating process, or compliance with internal guidelines, they may file a formal complaint.
All complaints are reviewed confidentially, objectively, and independently.
Who can file a complaint?
Complaints may be filed, in particular, by:
- companies evaluated,
- Clients of ESG ratings,
- Investors and users of ESG ratings,
- other affected stakeholders.
Permissible Grounds for Appeal
A complaint may relate, in particular, to the following matters:
- possible errors in data processing,
- material factual inaccuracies,
- Violations of published methodologies,
- Procedural errors in the rating process,
- potential conflicts of interest,
- Violations of internal independence or compliance requirements,
- Other complaints related to the preparation or publication of an ESG rating.
Mere dissatisfaction with the rating result or the assigned rating is not the subject of the appeal process.
Required Information
To ensure that a complaint is handled efficiently, the following information should be provided:
- Name of the company or organization,
- Name and contact information of the person submitting the entry,
- Name of the affected ESG rating,
- Description of the facts,
- supporting documents or evidence, if applicable.
Incomplete complaints may delay processing.
Processing Methods
Upon receipt of the complaint, the following will occur:
- Confirmation of receipt of the complaint.
- Formal review of admissibility.
- Factual examination of the facts presented.
- Documentation of the results.
- Notification of the decision to the complainant.
The review is conducted by individuals who were not directly involved in the preparation of the rating in question.
Processing Times
raestimo strives to process all complaints in a timely manner.
- Confirmation of receipt within five business days.
- A substantive response will generally be provided within thirty calendar days of receiving a complete complaint.
If the complexity of the matter requires a longer processing time, the complainant will be notified accordingly.
Possible Measures
Depending on the results of the audit, the following measures, in particular, may be taken:
- Correcting incorrect data,
- Review of individual evaluation steps,
- Adjustment or update of a rating,
- Publication of clarifications,
- Implementation of organizational or process-related improvement measures.
Filing a complaint does not entitle the complainant to a change in the rating result.
Confidentiality
All complaints will be treated confidentially and used solely for the purposes of processing and quality assurance. Personal data will be processed in accordance with applicable data protection regulations.
Contact
raestimo FlexCo
ESG Ratings Complaints Office
📧 complaints@raestimo.com
Please include the following in the subject line:
"Complaint Regarding ESG Rating"
Note
The complaint procedure is intended to ensure transparency, quality, and traceability in raestimo’s ESG rating activities. It does not replace judicial or administrative appeals procedures.
